Shipping & Delivery with Provider Planet AURA

The order will be delivered in one go regardless of the quantity,

• The order can be delivered in several times if the country's regulations require it. according to the information provided by the Customer when finalizing his order on the Club Vino Sapiens website, i.e. delivery address and telephone number. The customer is responsible for the information provided and for any errors transmitted that may affect the delivery time or loss of the order!

• The delivery time of an international order is subject to some logistical variables including the handling of the order between the distance of the point of collection to the point of delivery, various administrative and customs procedures and of course depending on the mode of transport (sea / air)

• In application of the French law, the service provider Planet Aura has a defined maximum delay of 90 days to fully ensure its service. The policy and the commitment of our service provider Planet Aura is to respond as quickly as possible to the satisfaction of the Customer.

       In case of a delay in the delivery of an order, our service provider Planet Aura will inform the customer waiting for his order directly.

• Upon request, the client can schedule a delivery date later than the one planned, by contacting directly our partner Planet Aura who will agree on a date estimate to ensure the client's request. However, no modification of the delivery date can be made after the Order has been shipped

• Orders to third countries (outside of France and the EU) will only be returned if they are signed for by a person of legal age in that country. Without signature the delivery of the goods will not be delivered.

• In case of absence of the customer or a third party to receive the delivery on the scheduled  date, will follow 2 new delivery attempts by the carrier. Our service provider Planet Aura at this stage, will intervene to inform either by mail and / or sms to inform of delivery attempts. If the recipient's address is eligible for a drop-off at a relay point, or if the address is not eligible, the package will be returned to our importer (in NY for orders to the USA) and in this case an additional cost of 30€ will be charged for the reshipment at a later date to the recipient.

• Delivery charges  : for 6 bottles = 186€ for 12 bottles = 348€ for 18 bottles = 504€